Terms & Conditions

Terms and Conditions
Last updated: July 05, 2025

​

Welcome to Gema Travel SV. By accessing and using our website www.gematravelsv.com and our services, you agree to the following Terms and Conditions:

1. Definitions
   Client: a natural or legal person who contracts tourism services with Gema Travel SAS de CV.
   Services: tour packages, transfers, excursions, bookings, and experiences offered by Gema Travel SAS de CV.
   Provider: hotels, lodging services, transport companies, guides, and other third parties involved in the execution of the services.

2. Booking Conditions
   All bookings must be made at least 5 days in advance.
   To guarantee your spot, a minimum payment of 50% of the total package value is required.
   The remaining balance must be paid before the tour start date.

3. Cancellation and Refund Policy
   Cancellations made more than 15 days in advance: 75% refundable.
   Cancellations between 14 and 7 days: 50% refundable.
   Cancellations less than 7 days before: non-refundable.
   In cases of force majeure (extreme weather, natural disasters, social conflicts), rescheduling without penalty will be offered.

4. Liability
   Gema Travel SAS de CV acts as an intermediary between the client and providers. We are not responsible for losses, damages, delays, or inconveniences caused by third parties.

5. Traveler Documentation
   It is the client’s responsibility to carry valid documentation and comply with migration or health requirements established by local or foreign authorities.

6. Website Use
   Use of this website for fraudulent purposes or to harm others is prohibited.
   All content (texts, images, logos) is the property of Gema Travel SAS de CV or its licensors.

7. Modifications
   We reserve the right to modify these Terms and Conditions at any time. Changes will be published on this page and become effective once updated.

8. Jurisdiction
   These Terms and Conditions are governed by the laws of the Republic of El Salvador.

9. Contact
   If you have questions or need more information, you can write to us at:
   📧 info@gematravelsv.com
   📞 +503 7730-2192