Last updated: January 1, 2026

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GEMA TRAVEL SAS de CV, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.gematravelsv.com, communicate with us, or use our travel services.

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1. Information We Collect

We may collect the following types of personal data:

a) Information You Provide Directly

• Full name

• Email address

• Phone number (including WhatsApp)

• Country of residence

• Passport or ID information (for travel bookings)

• Payment information (processed through secure third-party platforms)

• Travel preferences, dietary needs, or special requests

• Emergency contact details

b) Information Collected Automatically

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on site

• Referring website

We may use cookies and similar technologies to improve your user experience (see our Cookie Policy).

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2. How We Use Your Information

We use your personal data for the following purposes:

• To manage and confirm your travel bookings

• To communicate with you before, during, and after your trip

• To personalize your travel experience

• To process payments and issue invoices

• To respond to customer inquiries and support requests

• To send you promotional offers, newsletters, and updates (only if you opt in)

• To comply with legal or regulatory obligations

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3. Sharing of Information

We do not sell your personal data. However, we may share it with:

• Trusted travel partners (hotels, tour guides, transportation services) for booking and service fulfillment

• Third-party service providers (e.g., payment processors, email platforms)

• Legal or regulatory authorities, if required by law

All third-party providers are required to protect your information and use it only for the purposes we authorize.

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4. Data Retention

We retain your personal information only for as long as necessary to:

• Complete the purposes outlined in this policy

• Fulfill contractual and legal obligations

• Maintain business and financial records

You may request deletion of your data at any time (see Section 6).

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5. Data Security

We take appropriate technical and organizational measures to protect your data, including:

• SSL encryption for our website

• Secure servers and access controls

• Staff training on data privacy

While we do our best to protect your information, no system is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Correct or update your information

• Request deletion of your data (“right to be forgotten”)

• Withdraw consent to marketing communications

• Object to or restrict processing in certain situations

To exercise any of these rights, contact us at info@gematravelsv.com.

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7. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors without parental consent.

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8. International Transfers

If you are located outside El Salvador, your information may be transferred to, stored, and processed in El Salvador or other countries. We will take steps to ensure your data is treated securely and in accordance with this Privacy Policy.

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9. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on our website with a revised "Last updated" date.

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10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

GEMA TRAVEL SV
Email: info@gematravelsv.com
Phone/WhatsApp: [+503 7878 6473]
Website: www.gematravelsv.com